General Terms and Conditions of Sale
Effective Date: 01/01/2022

PREAMBLE
This notice is issued for the website www.lovetodance.it (hereinafter referred to as the "Website").
Seller details: Lovetodance, owned by Dibari Alessandra – VAT No. 07999840726 – (hereinafter referred to as the "Seller").

Article 1 – Scope of Application

1.1 These General Terms and Conditions of Sale shall apply to all sales transactions carried out by the Seller through the Website.

1.2 Where the Website permits the entry of a tax identification number (phiscal code) during the purchase process, such entry shall be interpreted as confirmation that the purchaser is acting as a "Consumer" pursuant to Article 3, paragraph 1, letter a) of the Italian Consumer Code (Legislative Decree No. 206 of 6 September 2005). A Consumer is defined as a natural person acting for purposes unrelated to any entrepreneurial, commercial, professional, or artisanal activity that may be carried out. Conversely, if a VAT number (personal or corporate) is provided, the purchase shall be deemed to have been made in the capacity of a "Professional," pursuant to Article 3, paragraph 1, letter c) of the Consumer Code. A Professional is defined as any natural or legal person acting in the course of their business, commercial, artisanal, or professional activity, or their intermediary. The implications of purchasing as a Consumer versus a Professional shall be addressed further in this document.

1.3 Unless otherwise specified, any time limits mentioned herein shall be understood to refer to business days only, excluding Saturdays, Sundays, and national public holidays. The product images and descriptions featured on the Website are for illustrative purposes only. Actual product colors may vary due to differences in display settings on the user's device.

1.4 The Seller reserves the right to amend these General Terms and Conditions of Sale at any time. Any amendments or updates shall take effect immediately upon publication on the Website. Users are therefore encouraged to regularly consult the Website and review the latest version of the General Terms and Conditions prior to making any purchase.

1.5 The applicable General Terms and Conditions are those in effect at the time the purchase order is submitted.

1.6 These Terms and Conditions do not govern the sale of products or the provision of services by third parties who may be referenced or accessible via hyperlinks, banners, or other electronic means on the Website.

1.7 Prior to engaging in any commercial transaction with such third parties, the user must review their respective contractual terms and conditions.

1.8 The Seller disclaims any responsibility for the provision of services or the sale of products by such third parties.

1.9 The Seller exercises no control or monitoring over the websites accessible through such external links and therefore assumes no liability for the content, accuracy, or lawfulness of such websites, including any errors, omissions, or violations that may occur therein.

1.10 The user is required to carefully read these General Terms and Conditions of Sale, along with any additional information provided on the Website, including during the purchase process.

1.11 Orders may also be submitted via email. Unless otherwise stated, the provisions of these General Terms and Conditions shall also apply, to the extent compatible, to such orders. The Seller reserves the right to send separate and specific General Terms and Conditions applicable exclusively to email purchases. The Seller also accepts orders placed by telephone, to which these Terms and Conditions shall apply insofar as they are compatible.

1.12 All content and elements of the Website are the exclusive property of the Seller or third parties. Unless expressly authorized in writing by the Seller, it is strictly prohibited to reproduce, in whole or in part and by any means, distribute, publish, transmit, modify, or sell any of the Website's content.

1.13 Under no circumstances shall the Seller be held liable to the user or to third parties for any indirect, incidental, special, or consequential damages, including, but not limited to, any loss of profits or other indirect loss arising from the use of, or inability to use, the Website. Furthermore, the Seller makes no warranty or representation that:
(i) the Website is free of viruses or other software that may cause harm or data loss;
(ii) the information contained on the Website is accurate, complete, or current.

Art. 2 – Purchasing on the Website

2.1 To make a purchase, simply follow the steps outlined on the Website and provide the requested information as needed. The purchase agreement is finalized once your order has been received by the Seller’s server.

2.2 You agree to notify the Seller immediately if you suspect or become aware of any misuse or unauthorized disclosure of information you've entered on the Website.

2.3 You confirm that all personal information you provide is accurate and complete. You also agree to hold the Seller harmless from any claims, damages, or penalties that may arise as a result of inaccurate or false information. If you suspect your login details have been misused or shared without authorization, please notify the Seller right away.

2.4 The Seller reserves the right to reject orders from users who have previously violated these Terms and Conditions or applicable laws.

2.5 To place an order, you must read and accept these Terms and Conditions by checking the appropriate box during checkout. Without this acceptance, completing a purchase won’t be possible.

2.6 Once your order is confirmed, you'll receive an order confirmation email.

Art. 3 – Product Availability

3.1 Products listed on the Website are available in limited quantities. In some cases, it may happen that multiple customers purchase the same product at the same time, making it unavailable after your order has been submitted.

3.2 The Website provides information on product availability.

3.3 If the product you ordered becomes unavailable, you’ll be notified. In that case, you have the right to cancel the purchase. However, before cancelling the contract, the Seller may offer alternatives such as:
• A delayed delivery, if restocking is expected, with an updated delivery date.

3.4 If you request a refund for an unavailable product, the Seller will process it within a maximum of two business days.

3.5 If you decide to cancel the purchase, the contract is considered terminated. If you’ve already paid the full amount—including product price, shipping costs (if any), and any other applicable fees—the Seller will issue a full refund as outlined in the “Payment Methods” section below.

Art. 4 – Prices

4.1 All prices shown on the Website include VAT.

4.2 Prices do not include “RAEE” contributions, as the products sold are not subject to such environmental fees.

4.3 The Seller may update product prices at any time, without prior notice. However, you’ll always be charged the price shown at the time your order is placed, regardless of any changes that occur afterward.

4.4 Shipping costs, and whether shipping is free or not, will be clearly indicated during the checkout process, on product pages, or elsewhere on the Website.

4.5 Products will be shipped only after the Seller has received payment authorization or confirmation of the full amount due. Ownership of the products passes to you upon shipment—that is, when the items are handed over to the carrier. Any risk of loss or damage, not attributable to the Seller, passes to you when you or a third party designated by you (other than the carrier) receives the goods.

4.6 If payment of the full amount due is not received, the purchase contract will be considered void, and the order will be cancelled unless otherwise agreed in writing.

Art. 5 – Payment Methods

5.1 This section explains how you can pay for purchases on the Website.

5.2 You can pay with credit or debit cards. Your card will only be charged after (i) your card info has been verified and (ii) your card issuer has approved the transaction. In line with EU Directive 2015/2366 (PSD2), you may be required to complete the purchase using additional authentication steps set by your payment provider. These steps typically involve confirming your identity (which means being registered on the Website when placing the order) and entering a security code provided by your bank (this is called Strong Customer Authentication). If these steps aren't completed, your order might not go through.

Your card details (like number, holder name, expiration date, and security code) are encrypted and sent directly to the payment processor. The Seller never sees or stores your card data—even if you choose to save it to your account on the Website.

You can check the accepted card types at the bottom of the Website.

5.3 You can also pay via bank transfer.

5.4 Cash on delivery isn’t available through the Website. If it’s ever offered, it may come with an extra charge, which will be clearly shown during checkout. This payment option might also only be available for orders above a certain amount—if that’s the case, the Website will let you know.

5.5 If your discount code doesn’t cover the full cost of your order, you can pay the remaining amount using any of the available payment options. Each code can be used just once. Discount codes can’t be exchanged for cash.

5.6 Any additional payment options (not mentioned above) will be listed here if and when they become available.

You can also pay using PayPal. If you select PayPal at checkout, you’ll be redirected to www.paypal.com to complete the payment using their process and terms. Any information you enter on PayPal’s site is handled by them and not shared with the Seller. The Seller won’t see or store any of your PayPal account or linked payment details.

Art. 6 – Product Delivery

6.1 We deliver only within Italy.

6.2 We consider delivery complete once you (or someone you’ve authorized who isn’t the courier) have the product in hand or otherwise take control of it.

6.3 Products are typically delivered within 2 to 3 days from when you place the order.

6.4 This delivery time is just an estimate, not a guarantee. The Seller reserves the right to deliver within 30 days from the order date. You’re responsible for checking the condition of your items when they arrive. Although risk of loss or damage (not caused by the Seller) transfers when you or someone on your behalf takes possession of the item, we strongly suggest checking that the package is intact, not torn, wet, or tampered with. If anything looks off, we recommend writing a note on the delivery slip and accepting the package with reservation. If the packaging is clearly damaged or looks altered, please let the Seller know right away.

6.5 Right now, we don’t offer pickup point delivery. Products can only be shipped to the address you provide during checkout. Still, we recommend checking the Website regularly in case this option becomes available later on.

Art. 7 – Right to Cancel (Withdrawal)

7.1 Please read this part carefully—it explains your right to cancel an order.

7.2 If you’re a consumer, you have the right to cancel your purchase without giving a reason. If you're buying as a business or professional, this right doesn’t apply unless otherwise agreed with the Seller. Any exceptions to this right are listed below. If no exceptions apply, the full cancellation policy described here is valid.

• Some products sold on the Website are sealed for hygiene or health reasons and can’t be returned once opened. If you open them after delivery, your right to cancel is lost.

• If the product’s price depends on market fluctuations outside the Seller’s control, the right to cancel doesn’t apply.

• If the products can spoil or expire quickly, they can’t be returned, as the Seller wouldn't be able to resell them.

• Customized or made-to-order items (like personalized colors, shapes, or materials) can’t be returned.

7.3 If you're eligible and no exceptions apply, you have 14 calendar days to cancel your order. You won’t need to give a reason, and you won’t be charged anything other than what’s specified here. To cancel, just contact the Seller before the 14-day period ends. You can do this using the contact info listed earlier or through the contact form on the Website (if available).

You’ll meet the deadline as long as your cancellation message is sent before the 14 days are up. Unless agreed otherwise, you’ll have to cover the return shipping costs, and you’re responsible for getting the item back safely. Return items must be sent to the Seller’s location or another address they provide.

Your 14-day cancellation period starts:

• on the day you (or someone you authorize) receive the product (for single-item orders);

• or, for multiple items delivered separately, on the day the last item is delivered;

• or, for items delivered in parts or lots, on the day the last part is received.

7.4 If cancellation is allowed, the Seller will refund your full payment, including any standard shipping fees, within 14 days of being notified. Refunds will go back to your original payment method. If you used a courier of your choice and paid for shipping yourself, the Seller may wait to refund you until they receive the item or proof that it was returned.

You’re only responsible for any decrease in value caused by handling the product in a way that goes beyond checking its features and how it works. Please make sure the item is returned in good condition—unused, with all parts, accessories, manuals, tags, labels, and any tamper-proof seals intact. It should be clean, fully functional, and fit for resale.

You can’t cancel only part of the product (like just one piece or accessory)—it has to be returned as a whole.

If the product is returned damaged or worn due to improper handling, the Seller may deduct an amount from your refund to reflect the reduced value. If that happens and the refund has already been processed, you’ll be asked to repay the difference via bank transfer.

If you try to cancel an order in a way that doesn’t meet legal requirements, your request won’t be valid and you won’t be entitled to a refund.

7.5 Bottom line: return shipping costs are your responsibility, and so is making sure the product gets back to the Seller safely.

Article 8 – Legal Warranty of Conformity

8.1 The Legal Warranty of Conformity is exclusively reserved for Consumers. Accordingly, it applies solely to users who have made a purchase through the Website for purposes unrelated to any entrepreneurial, commercial, artisanal, or professional activity they may conduct.

8.2 In the absence of contrary evidence, any lack of conformity manifesting within twelve months from the delivery date of the Product shall be presumed to have existed at the time of delivery, unless such presumption is incompatible with the nature of the Product or the nature of the lack of conformity. From the twelfth month following delivery onward, the burden of proof shifts to the Consumer, who must demonstrate that the lack of conformity existed at the time of delivery.

8.3 In the event of a lack of conformity of the goods, the Consumer is entitled to request the restoration of conformity, a proportional reduction of the price, or the termination of the contract, pursuant to the conditions established by Articles 135-bis et seq. of the Italian Consumer Code.

8.4 The Seller shall not be liable for any damages of any nature resulting from improper and/or non-compliant use of the Product contrary to the manufacturer’s instructions, nor for damages arising from unforeseeable events or force majeure.

8.5 If the purchase was made in a professional capacity, the provisions set forth in the preceding paragraphs of this Article shall not apply.

Article 9 – Manufacturer’s Warranty

The Manufacturer’s Warranty constitutes an additional guarantee supplementary to the Legal Warranty of Conformity which the Seller may grant with respect to the Products. Depending on their nature, the Products sold on the Website may be covered by a conventional warranty issued by the manufacturer (“Conventional Warranty”). Such warranty may be enforced exclusively against the manufacturer. The duration, territorial scope, terms and conditions, types of defects or damages covered, and any limitations of the Conventional Warranty are determined by the individual manufacturer. The Conventional Warranty is voluntary and does not replace, limit, prejudice, or exclude the Legal Warranty.

Article 10 – Governing Law and Jurisdiction; Alternative Dispute Resolution / Online Dispute Resolution

10.1 Purchase contracts concluded through the Website shall be governed by Italian law.

10.2 This is without prejudice to the application, for consumers not habitually resident in Italy, of any more favorable and mandatory provisions laid down by the law of their habitual residence.

10.3 For Consumers, any dispute relating to the interpretation, application, or execution of this agreement shall fall under the exclusive jurisdiction of the Court of Trani.

10.4 For professional users, any dispute concerning the interpretation, application, or execution of this agreement shall be subject to the jurisdiction of the court in the Seller’s registered office, pursuant to the provisions set forth in the Preamble.

10.5 The Seller informs the Consumer that, should a complaint be lodged directly with the Seller and remain unresolved, the Seller shall provide information regarding the Alternative Dispute Resolution (ADR) bodies competent for the extrajudicial resolution of disputes arising from contracts governed by these Terms and Conditions of Sale, indicating whether the Seller intends to avail itself of such ADR mechanisms.

10.6 Furthermore, the Seller informs the Consumer that a European platform for Online Dispute Resolution (ODR) has been established. The ODR platform is accessible at: http://ec.europa.eu/consumers/odr. Through this platform, Consumers may consult the list of ADR bodies, access their respective websites, and initiate online dispute resolution procedures.

10.7 The Consumer’s right to bring disputes arising from these Terms and Conditions before the competent ordinary courts remains unaffected, regardless of the outcome of any extrajudicial dispute resolution procedure pursuant to Part V, Title II-bis of the Italian Consumer Code.
Consumers residing in a Member State of the European Union other than Italy may also resort to the European small claims procedure established by Council Regulation (EC) No. 861/2007 of 11 July 2007, provided the value of the dispute does not exceed EUR 5,000 (excluding interests, costs, and fees). The Regulation text is available at http://www.eur-lex.europa.eu.